Online Reputation Management | The Discoverability Company

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Online Reputation Management

Build, protect, and repair your online presence across search, AI, and reviews. A la carte pricing, no retainers. We are upfront about what is removable.

When someone Googles your name, whatever shows up becomes your first impression. For many people, that first impression is a court record, a bad review, an outdated news article, or nothing at all. The online reputation management industry has spent years selling expensive monthly retainers that lock people into contracts while delivering vague monitoring reports and filler blog posts. We think that is a terrible way to run a business. At The Discoverability Company, we offer a la carte services scoped to your actual situation. You pay for what you need. You see measurable results. You are never stuck in a contract you cannot get out of.

Managing what Google says about you We help you build and publish the right content to influence what people see when they search your name. Outranking Outdated or Inaccurate Coverage Help current, accurate content compete for ranking against older or incomplete coverage when direct removal is not possible. Positive Content Creation Build the web presence you deserve with content that reflects who you are. AI Reputation Management Influence what ChatGPT, Perplexity, and Google AI say about you.

Managing what Google says about you

You cannot force a search engine to do exactly what you want. You can put the right assets in place to show a much more accurate picture of who you are. Most people never scroll past it. If the results are full of content you did not create and cannot control, you are letting other people define your reputation. Managing your search results is the foundation of everything we do.

We start with a full audit of where you currently stand in search. We map every result on the first two pages of Google for your name, your business name, and any other search terms that matter to your situation. We identify what is positive, negative, neutral, and missing. From there, we build a strategy to claim as many first-page positions as possible.

That strategy usually involves a combination of approaches. We optimize your existing web properties. This includes your personal website, LinkedIn profile, social accounts, and any other assets you already control. We identify high-authority platforms where you should have a presence but currently do not. We create and publish content on those platforms designed to rank for your name. We do the ongoing SEO work required to push those assets into the top results.

The goal is to reach a state where someone searching your name sees a page of results that you built, that you control, and that accurately represents who you are. We want to replace random data broker listings, old news articles, and court records with a page that works for you instead of against you.

This service pairs well with our court record removal and content removal services, including help to remove personal information from Google. If your website has been flagged as unsafe by Google Chrome, SafeBrowse.io, or antivirus software, our website blacklist removal service clears security engines for a flat fee. Removing the negative and building the positive at the same time produces the fastest results. Learn more about what reputation management costs or get in touch with us.

Outranking outdated or inaccurate coverage

Not everything negative about you online can be removed. News articles, opinion pieces, legitimate reviews, and some government records are protected speech. No one can make them disappear. When removal is not an option, suppression is the next best thing. Suppression means pushing the negative content down in search results by outranking it with positive or neutral content that you control.

Nothing gets hidden. The accurate, current version of your story has to compete with whatever ranks today. That is the work. A single outdated or incomplete article on page one of Google gets seen by nearly everyone who searches your name. That same article on page three gets seen by almost nobody. The information still exists. What changes is whether it dominates the conversation about who you are.

Our suppression strategy involves creating high-quality content across multiple authoritative platforms and optimizing it to outrank the negative result. We build profiles, publish articles, secure press placements, and create web properties that Google views as more relevant and authoritative than the content you want pushed down. This is real SEO work with real assets. We avoid fake profiles and spammy blog networks.

Suppression takes longer than removal because you are competing for ranking positions rather than simply deleting a page. Most campaigns show meaningful progress within 60 to 90 days. Pushing a first-page negative result down typically takes three to six months depending on the authority of the source. We report on progress monthly with clear metrics so you always know where things stand.

We also offer suppression services for specific verticals. See our pages for lawyers, executives, founders, and justice-impacted individuals. Or tell us what you are dealing with.

Positive content creation

The best defense is a strong offense. Building a library of positive, accurate content about you or your business is a highly effective long-term reputation strategy. It makes suppression campaigns work faster. It protects you against future negative content. It ensures that the story being told about you online is one you wrote.

We create content across every platform that matters for your specific situation. That can include a personal or professional website, optimized LinkedIn and social media profiles, press features and media placements, thought leadership articles on industry publications, podcast appearances, and Wikipedia pages for those who qualify. Every piece of content is written with SEO in mind. This gives it the best possible chance of ranking for your name.

Content creation means producing work that is substantive, accurate, and reflects your real experience and expertise. We avoid flooding the internet with fluff. We interview you, research your background, and craft content that positions you the way you want to be positioned. If you are a business owner, we highlight your track record. If you are rebuilding after a setback, we focus on what you have done since then and where you are headed. The narrative is forward-looking.

We also handle the technical side of making sure your content gets found. That means proper schema markup, internal linking strategies, backlink acquisition, and ongoing optimization. Creating great content is only half the job. The other half is making sure Google and AI platforms find it, trust it, and surface it in search results.

Learn more about our press placement services and Wikipedia page creation, or talk to us.

AI reputation management

Google is no longer the only place people look you up. ChatGPT, Perplexity, Google AI Overviews, Claude, and other AI assistants answer questions about real people and real businesses every day. When someone asks an AI who you are or if your business is legitimate, the answer is shaped entirely by the content that exists about you online. If that content is negative, incomplete, or nonexistent, the AI response will reflect that.

AI reputation management is a new discipline that most traditional ORM companies have not caught up to yet. The rules are different from traditional search. AI platforms synthesize information from across the web and present it as a single, authoritative answer. They do not just provide a list of links. That means the quality, consistency, and authority of your web presence matters even more than it does for traditional Google results.

We optimize your online presence specifically for AI retrieval. That means creating structured, factual content that AI systems can easily parse and reference. We ensure consistency across all platforms so the AI does not encounter conflicting information about you. We build the kind of authoritative web presence that AI systems trust and cite. We monitor what AI platforms are saying about you so we can catch and correct problems early.

This is practical work. We actively test what ChatGPT, Perplexity, and other platforms say about our clients. We then adjust our strategy based on real results. AI search evolves rapidly. What works today may not work the same way in six months. We stay on top of these changes so you do not have to.

Read our guide on what ChatGPT says about you and our AI search optimization guide, or explore our dedicated AI optimization services. Ready to talk? Reach out.

This is part of our broader execute phase, the hands-on work of removing what should not be there and building what should.

Drew Chapin

Drew is the founder of The Discoverability Company. He has spent nearly two decades in go-to-market roles at startup projects and venture-backed companies, is a mentor at the Founder Institute, and a Hustle Fund Venture Fellow. Read more about Drew →

Frequently Asked Questions

What is online reputation management?

Online reputation management is the practice of shaping what people find when they search for your name or your business. That includes Google search results, AI assistant answers, review sites, social media profiles, and any other platform where your name appears. The goal is to make sure the information that shows up is accurate, positive, and reflects who you are today.

How much does online reputation management cost?

It depends on what needs to happen. Individual removals are priced on a flat per-item basis. A full reputation rebuild involving content creation, search suppression, and profile optimization ranges from a few thousand dollars to significantly more depending on complexity. We do not sell monthly retainers or generic packages. We scope the work based on your specific situation and give you a clear price before we start. You can read our full pricing breakdown at our cost guide.

How long does it take to see results from ORM?

Content removals can resolve in days to weeks. Building positive content and pushing it into search results takes longer. You usually see meaningful movement in 60 to 90 days. A full reputation rebuild for someone with significant negative content online can take 6 to 12 months. We set realistic expectations upfront because overpromising is a major problem in this industry.

Can you guarantee negative content will be removed from Google?

We promise effort and process, but no one can guarantee Google will do anything. We have a strong track record of removing court records, mugshots, and data broker listings. For content that cannot be removed at the source, we use suppression strategies to push it down in search results. We are honest about what is achievable before you spend a dollar.

Do online reputation management services actually work?

Yes, when they are done properly by people who know what they are doing. The industry has a trust problem. Too many companies charge high monthly fees and deliver vague reports with no measurable results. We work on a project basis with clear deliverables. You know exactly what we are doing, why we are doing it, and what the expected outcome is. If something is not working, we adjust the approach rather than billing you for another month.

What is the difference between ORM and SEO?

SEO focuses on getting your website to rank higher in search results for specific keywords. ORM is broader. It focuses on shaping the entire first page of results for your name or brand across all platforms. That includes your website, review profiles, social media accounts, press coverage, Wikipedia pages, and AI assistant answers. SEO is one tool in the ORM toolkit. ORM covers much more territory.

Can you manage my reputation on AI platforms like ChatGPT and Perplexity?

Yes. AI reputation management is one of our core services. AI assistants like ChatGPT, Perplexity, Google AI Overviews, and Claude pull their answers from web content. If the content about you online is negative, inaccurate, or incomplete, the AI will repeat it. We create and optimize content specifically to influence what AI platforms say about you. This is a new frontier. Most reputation companies have not figured it out yet. We have.

Do I need ORM if I have nothing negative online?

If you want to try it yourself first, read our <a href="/resources/diy-reputation-management">DIY reputation management</a> guide. If you have nothing negative online but also nothing positive, you have a different kind of problem. When someone searches your name and finds nothing, they make assumptions. Those assumptions are rarely in your favor. Proactive ORM builds a strong digital footprint before you need it. Think of it like insurance. It is much easier to build a positive presence when you are not under fire than to try to recover after something goes wrong.

Take control of your search results.

Tell us about your situation and we will build a plan to review your online presence that works.

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