Indeed has quietly become one of the most influential review platforms for employers. When someone searches your company name, your Indeed employer reviews often show up on page one, sometimes above your own careers page. A handful of negative Indeed reviews can seriously impact your ability to hire.
Here is what actually works when it comes to Indeed reviews, and what you should not waste your time on.
What Indeed will remove
Indeed's community guidelines prohibit threats or harassment, discriminatory language, personally identifiable information about other employees, and reviews clearly not written by actual current or former employees. Indeed will also look at reviews containing confidential business information, reviews that are primarily promotional, and content not relevant to the employment experience.
The reporting process
To report a review, access your Indeed Employer account. Navigate to your company reviews page, find the review, and click the flag icon. Select the reason for your report and provide any supporting evidence.
Indeed's moderation team reviews reports and makes a determination. Expect at least a few business days. If your report is denied, you can try again with additional evidence. Indeed does not offer a formal appeals process the way some other platforms do.
The employer review problem
Employer reviews on Indeed present a different challenge than customer reviews on Google or Yelp. Employees who leave reviews often have legitimate grievances, even if they express them unfairly. Indeed tends to give reviewers more benefit of the doubt than platforms like Google. They understand the power dynamic between employers and employees.
This means your threshold for removal is higher. A review stating "management is terrible" is almost certainly an opinion that Indeed will leave up, even if you disagree completely. Focus your removal efforts on reviews that contain provably false statements of fact, policy violations, or clear evidence that the reviewer was never employed at your company.
Building a better employer profile
For most employers, the most effective strategy involves building a strong profile of genuine positive reviews to put the negative ones in context. We help employers create systems that encourage current and departing employees to share their honest experience on Indeed. A profile with many reviews tells a very different story than one with only a few.
If you are dealing with Indeed reviews that are hurting your ability to recruit, our review management service can help you develop a strategy that covers removal where possible and reputation building where it is needed. You may also want to read our guide on removing Glassdoor reviews, since many employers face the same issues on both platforms.