Get your Mugshots.com ID out of the URL
Every request has to carry your Mugshots.com ID, and the only place that number exists is the address bar. Search your name, open your own page on the site, and read the URL. It's shaped mugshots.com/Category/First-Last.NUMBER.html, and the number sitting between your name and .html is the ID. Copy the number and the whole URL.
Don't hunt the page for a field labeled ID, because there isn't one. The policy tells you to include it and the record itself never displays it, which is why so many requests go out without it. If more than one page on the site is you, each one has its own ID, so list every ID and every URL in the same email.
Pick the email address by what your paperwork says
Removals go to mugshots.com1@gmail.com. The Record Maintenance policy is blunt about which situations qualify: expungement, seal, no information, record restriction, identity theft, or the death of the person in the photo. If your order is one of those, this is your address and the answer is a record that comes down.
Updates go to docverify1@gmail.com, and an update leaves the page up. Not guilty, dismissal, acquittal, exoneration, pardon, nolle prosequi, adjudication withheld and no file are all filed there under favorable dispositions. So are non-favorable dispositions, which is the path if you finished probation, served the time or satisfied the fines.
The wrong address asks for the wrong outcome, and nothing on either side reroutes you. If you have both a dismissal and an expungement order, send the expungement to the removal address. If all you have is the dismissal, the update is what's on offer and it's still worth filing.
Get a document that clears their bar
For a removal, the policy wants court documentation signed by a judge and sealed by the court and legible. That's three conditions, not a choice of three. A docket printout, a plain-paper copy, or a screenshot of the online case portal is none of them. Order a certified, sealed copy from the clerk of the court that issued the order and wait for it before you send anything.
For a family member who has died, it's a certified copy of the death certificate, signed by the proper authority and legible, to the same removal address. Order the certified copy from vital records rather than sending the one already in the file at home.
Two of the four paths never name a judge. The non-favorable update asks only that court satisfaction documents must be signed by the court and be legible, and the death certificate has to be signed by the proper authority. The judge's signature is stated only for expungement-type removals and for favorable-disposition updates. Scan at full resolution and open the file before you attach it, because legibility is the thing they check first and the thing they never write to you about.
Send one plain email and nothing else
There is no form and no portal. Open your mail, address it to the right one of the two, attach the document, and put your Mugshots.com ID and the full URL of your page in the body. That is the entire submission. No account, no upload page, no fee, and nothing to buy first.
Keep the message flat and procedural. The policy reserves the right to refuse service for abusive behavior and warns that hostile emails may disqualify you from the Record Maintenance program entirely. One short paragraph saying who you are, which record it is, and what the attachment shows.
Don't route this through the contact form. mugshots.com/contact is a general inquiry channel, every field on it is required except the optional attorney bar number, down to your street address and phone number, and below the Submit button it reserves the right to publish any communication sent by you, your agent or your attorney. The removal request belongs in email, with the document attached.
Mark ten business days, then send it again
The policy says the process can take up to 10 business days, handled first come first serve, with no guarantee of timeliness. Put the date in your calendar and go look at your own page when it arrives, because there is no acknowledgment, no ticket number and no status page to check.
The 48 hours on their homepage is not your timeline. That number belongs to the copyright notice for content owners whose material got republished. Record maintenance is the ten business days, and nothing shortens it.
If the page is still up, resend to the same address with a cleaner, higher-resolution scan. Silently discarded documents are the most likely reason a request died, and a clean resend costs you ten minutes. There is no published appeal, no second reviewer and no escalation path, so the resend is the whole move.
If anybody asks you to pay, stop
Mugshots.com cannot charge you for this. The policy states that Mugshots.com does not charge for removing or updating records, and the homepage notice says they do not accept payment for removal of arrest information or booking photographs. Anyone selling you a Mugshots.com removal is selling you an email you can send yourself in ten minutes.
Their own site policies page still carries a Publishing License Agreement offering a paid license to Halt Publication (Unpublish) one arrest record, stamped Last updated: 9/02/2013. It contradicts the current free policy and you should not act on it or pay it. unpublisharrest.com, the paid removal site named in California's 2018 complaint, now loads a Chilean medical uniform store.
In California, a payment demand from the site that published the photo is unlawful and it gives you a claim. Civil Code 1798.91.1 makes it an unlawful practice for a publisher to solicit, require or accept payment to remove, correct or refrain from publishing a booking photo. Each payment is a separate violation, and you can sue for the greater of $1,000 per violation or your actual damages, plus costs and reasonable attorney's fees, in the county where you live. The statute reaches the publisher, not a service you hire to do the filing for you.
Report it either way. The California Attorney General's 2018 release on Mugshots.com tells you to file a police report locally so you have documentation, then to contact the AG's eCrime Unit at eCrimeUnit@doj.ca.gov if the booking photo was taken in California or you were in California when you asked to have it de-published. Out of state, it routes complaints to IC3.
What this does not do
Google will not de-index the Mugshots.com page for you. Its private information removal policy covers your address, phone and email, confidential government IDs, bank and card numbers, pictures of your signature or ID, and private records like medical records. Arrest records and booking photos are not on that list, so for Mugshots.com, which does not charge, removal at the source is the only lever you have. If a copy of the same booking photo is sitting on a site that does demand payment to take it down, Google has a separate route: its policy on sites with exploitative removal practices will consider de-indexing a URL when you are the subject, the site is not a business review site, and the site requires payment for removal.
If the Mugshots.com page is already gone and the search result is still there, the tool is Google's Refresh outdated content. Choose Request refresh, put the URL of the dead page on the Page tab, and hit Submit. Wait until the page is actually gone before you file, because if the mugshot still loads there is nothing for Google to refresh.
Nothing here expunges anything. Taking a booking photo off Mugshots.com doesn't seal or expunge the county's record, and it doesn't reach the copy sitting on any other mugshot site or people-search page. Search your name again in a month, and work whatever's left one site at a time.