News and articles How to remove your mugshot from Google: the free request that deletes it, and the form that comes back denied

Copy every URL first, the image results included, then send the court document to the address that actually deletes, then file with Google last. The deletion runs on court paper, and the Google form is the step most likely to come back denied, so working in that order saves you a wasted week. Every request on this page is free. We'll say where each one stops working, and what none of it can touch.

What you actually get

Two different outcomes, and they're not close. Mugshots.com deletes the page only for expungement, seal, no information, record restriction, identity theft or death. A dismissal or an acquittal gets you an update the site itself marks as not a removal, with your disposition "prominently displayed on all pages relating to your arrest." Google's side is de-indexing, never deletion: the reported URL stops appearing in Google search results and the photo stays live on the site.

What you hand over

For the site: a court document signed by a judge and sealed by the court, and legible, plus the ID number at the end of your own page's URL, right before .html. No fee, no ID upload, no notarized letter. For Google's form: your full name, a contact email, your country of residence, the exact URLs and the Google Search results page URLs are all required, along with a written explanation of how the site is exploitative. Screenshots there are optional, though they help reviewers find the photo.

What stops it working

Google's exploitative-sites policy has three requirements, and the third is that the website requires payment to the site or other agencies to have the content removed. Mugshots.com now states in capitals that it does not accept payment for removal of arrest information or booking photographs. A site that charges you nothing fails that requirement, which is why the Google form most people get pointed at comes back denied on a booking photo.

Copy every URL, and pull the image results separately

Search your name in quotes, then your name with your city, then your name with the word arrest, and copy the exact URL of every page that comes back. Then run those same three searches on the Images tab, because a booking photo often ranks as an image under a page you never saw in the web results. Every request below runs per URL, so a URL you didn't find is a photo that stays up.

An image result needs its own address, not the page address. Right-click the thumbnail in image search results and select Copy link address, then save that string beside the page URL. Different browsers name that command differently, so look for whatever copies a link location. You need both later: Google's removal form takes a webpage, image or video URL, and the refresh tool has a separate Image path that accepts only the image link.

On every page, write down two things. The ID number at the end of the URL, right before .html, because Mugshots.com asks for its own ID in the request, and whether the site is demanding money to take the photo down. Screenshot a payment demand before you contact anyone, because paying wipes out the only evidence that helps you at Google. Leave the sheriff's roster and the clerk's docket off the list and work the private copies.

Send the court document to the address that deletes

The policy sits on the Record Maintenance page, reached from RECORD REMOVALS/UPDATES in the site's own navigation, and it's free: "Mugshots.com does not charge for removing or updating mugshots/arrest records." The page is deleted only with expungement, seal, no information, record restriction, identity theft or death. Email the court documentation to mugshots.com1@gmail.com and put your Mugshots.com ID in the message.

Send a clean, full-page scan of the whole order, never a phone photo. The standard is in their words: the documentation "must be signed by a judge and sealed by the court and be legible", and "Non-legible documents will be discarded and no notification will be provided." The stated window is up to 10 business days, with no guarantee of timeliness, so keep the sent mail and the exact file you attached. A bad scan and being ignored look identical from where you're sitting.

Two other outcomes go to a different address entirely. A favorable disposition, meaning not guilty, dismissal, acquitted, exonerated, pardoned, nolle prosequi, adjudication withheld or no file, goes to docverify1@gmail.com, and the site marks that result as not a removal. Same address if you finished a non-favorable case and hold court satisfaction documents for fines, probation or time served. A certified death certificate goes back to mugshots.com1@gmail.com.

Keep the email flat and civil, even though you have every reason not to be. The policy says abusive contact "may disqualify you from our Record Maintenance program", and their contact page reserves the right to publish any communication submitted by you, your agent, or your attorney. An angry letter is a page they can post.

File with Google, but check the third requirement first

One Google policy touches booking photos: remove content about you on exploitative sites that try to charge for removal, and all three of its requirements have to be true. You're a subject of the content in the URL you submit, the website is not a business review site, and the website requires payment to the site or other agencies to have the content removed. It starts at that page's Start removal request button, which opens the removal form.

The third requirement is where booking photos die, so check it before you spend an hour filling anything in. Pick Content is on a site with exploitative removal practices at "Why are you requesting personal content removal from Google Search?", give your country of residence, and the next screen asks "Has the website asked you to pay money to the site or to an agency for personal content removal?" Mugshots.com now says in writing that it doesn't, so a No there is a denial waiting to happen.

If the site is charging you, keep going. Required: a written explanation of how the site is exploitative, your full name, whether the person in the content is you, a contact email, your country, the Specific content URLs box, which takes a webpage, image or video URL one per line, up to 1,000 lines, the Google Search results page URLs box, and the confirmation checkbox at the end. Screenshots are optional. The Google Search results page URLs box is required, and like the content box it takes one URL per line. Only the URLs you list get reviewed, so every page about you needs its own line.

Don't file at Results about you. It covers home addresses, phone numbers, email addresses, Social Security, passport and driver's license numbers, and there's no category for a booking photo, so a mugshot URL there returns a denial that reads like Google refusing you when it's really the wrong door. Google also warns on the exploitative form that it generally aims to preserve information access if the content is determined to be of public interest, and it publishes no turnaround time anywhere, so anyone quoting you one is guessing.

Florida's statute is the one that still reaches a free site

Almost every guide says a mugshot site escapes the state laws by going free. In Florida that's wrong. Florida Statute 901.43 reaches a publisher of arrest booking photographs if it solicits or accepts payment for removal, or if "the person's or entity's primary business model is the publishing and disseminating of arrest booking photographs for a commercial purpose or pecuniary gain." Two separate triggers, and the second one doesn't care what the site charges. It doesn't require a court order either.

The procedure is specific, and the specifics are what people get wrong. The written request goes by registered mail to the registered agent of the person or entity that published the photo, and it has to carry sufficient proof of your identity plus specific information identifying the photograph. Within 10 calendar days of receipt they must remove it without charge and may not republish it. If they don't, you can bring a civil action to enjoin publication, and the court may impose $1,000 per day for noncompliance with the injunction, $5,000 per day for republishing, and shall award reasonable attorney fees and court costs.

The catch is having somebody to mail. Mugshots.com's own site says it's "Owned and Operated by: Julkisuudessa, Nevis, West Indies" and names no US registered agent, so the statute's first step has no address to point at. Check the other two before you pay anyone to write a letter. California Civil Code 1798.91.1 bans the removal fee and gives you $1,000 per violation or actual damages, but it creates no duty to remove anything. Texas Business and Commerce Code 109.002 only reaches a site charging $150 or more to remove, or any fee at all to correct, so a free site sits outside that chapter for an adult record. The exception is a confidential record from conduct before you turned 17, which Texas reaches regardless of any fee.

If the photo is on a record lookup site, it's a different form

Booking photos have spread well past the mugshot sites. RecordsFinder publishes categories it labels Arrest Records, Booking Records and Police Records, and it has no mugshot policy at all: removal there runs through privacy law, on a page headed YOUR PRIVACY CHOICES. None of the court paperwork above is what that site is asking for.

The form is Request to Opt-Out of the Sale and/or Sharing of Your Personal Information on the Do Not Sell or Share My Personal Information page. First Name, Last Name and State are required, and City is optional. Then read their note, because it's the trap: a submission removes only the record you select, and "each record must be submitted separately." If you asked for confirmation and nothing lands within 15 days, email privacy@recordsfinder.com. Their broader privacy page commits to a response within 45 days, or notice that they need longer.

Two more things, and only one of them is on that page. Skip the cookie preferences form on the Do Not Sell page, which handles advertising trackers and does nothing to your booking record. The expungement lane is back on the Your Privacy Choices page: if your case was expunged, sealed or restricted, email privacy@recordsfinder.com with the subject line "Attention Expungement Records." They warn plainly that expunged records may still appear because they aggregate from public sources.

Clear the leftover result once the photo is gone

A deleted page can keep showing on your name for a while. Run the dead URL through Refresh Outdated Content: select Request refresh, stay on the Page tab, enter the URL, then Submit. It needs a Google account, and it does nothing until the content is actually gone or changed at the source, so confirm the photo is off the page before you file anything.

The image is a separate submission, and it's the one people skip. Google's own steps: find the image at images.google.com, right-click the thumbnail, select Copy link address, then choose Request refresh, New request, Image, paste the link into the search results URL box and Submit. Status shows under Refresh outdated content in Search Console, so check it rather than assuming it held.

Then re-run all four searches on a schedule you'll actually keep: your name in quotes, your name with your city, your name with the word arrest, and the same three on the Images tab. A new URL is a new request, and it starts back at the top of this page with the same court document you already have.

Where this stops, and what doing it yourself costs

None of these requests costs money. Mugshots.com says so on its own policy page, Florida's statute says removal happens "without charge," and Google's form is free. What it costs is repetition: every copy is a separate request, in that site's format, to that site's address, most of them never reply, and one of them throws away a bad scan without telling you.

It stops on a conviction that stands. Every deletion trigger on this page keys on a court order that erases the case, or on identity theft or death, so if you were convicted and it hasn't been expunged, sealed or restricted, you meet none of them, and the only request left is the Florida one above, which turns on the publisher's business model rather than on your disposition. Outside Florida, there is no form to file. What's left is suppression, meaning building pages that outrank the photo, and that's a build rather than a request.

The honest limit on everything above: de-indexing is not deletion. Google's own words are that the content may still exist on the web, and people may find it through a shared link, a social media post, or a different search engine. And taking a copy down does not seal or expunge the court's own record. The clerk's file and the sheriff's booking roster stay exactly where they are.

Send us the URLs before you send anybody a letter

Content Removal is $499 to $1,999, priced per case. We find every copy of the photo, image results included, check what each site's own policy actually allows before you pay anything, file each request in that site's format, and send you a written status on every URL. If there's no route, that's the answer and it costs you nothing.

Have us do it.

Everything above, filed for you, chased for you, and reported back. One flat fee.

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Written by Drew Chapin, who ran all of this on his own name first.